Resume
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Michael Mastromarino
Other contact information available via e-mail
michael@mastromarino.com
Summary
With over 7 years of personal computer experience and professional client interaction and a diverse hardware knowledge I strive for a position in a company that will allow me to expand my knowledge and assist the company in it's Information Technology quest.
Technical Skills
Hardware: Server and workstation hardware including installation and configuration of; x86 Platform single and multiple processor, Sun Sparc platform, SCSI and IDE technology, DLT/DAT/Ditto/Zip/Travan Drives, CDR Drives, Disk Drive Array/Striping/RAID technology, UPS Power Array and communications technology (APC), Laptops with x86 architecture and accessories, Laser/Inkjet/Thermal/Dot Matrix/Line Printers, Scanners, Hubs, Switches, Load Balancing, Patch Panels, Network cards, Cat 5, Fiber, Modems internal/external/PCMCIA/modem servers/DIGIboard technology, Macintosh all aspects of repair and service on the entire product line. Compaq Proliant series of server equipment. Cisco Catalyst 2900, 4000, 5000 series switches, Cisco 2500, 2600, 7200 series routers. Cisco PIX firewall. Ascend Router for use with ISDN and Flowpoint router for use with DSL.
Software:
OS: All versions of Microsoft Windows and dos. Windows 2000 Professional and currently working with Windows 2000 Advanced Server, OS/2 Warp, Linux, Sun Solaris 2.6
Web Servers: Microsoft Internet Information Server 2.0, 3.0, 4.0, 5.0, Netscape Enterprise Server 3.x in Windows NT and UNIX, Apache Web Server on Free BSD UNIX
SQL Servers: Sybase SQL Anywhere 5.x, Microsoft SQL 6.5 and 7, Oracle 7.2, 8.x
Electronic Mail Services: Microsoft Mail, Microsoft Exchange 4.x, 5.x, Sendmail on Free BSD UNIX
Server Software: Microsoft Proxy 2.x, Integra Winbeep, Intel Landesk Workgroup Manager, Intel Landesk Server Manager, Microsoft Systems Management Server 1.2, Mustang Wildcat BBS Server and Cold Fusion Server 3.x and 4.x
Applications: All versions of Microsoft Office, Lotus SmartSuite, Corel Office Suite, Seagate Crystal Reports, IBM Via Voice 98, ABC Flow charter 4.0, All versions of Visio, Macromedia Dreamweaver, Flash, Fireworks
Programming Languages: ANSI SQL, HTML, Cold Fusion and Scripting
Professional Experience
1999 - Present SmartMoney Interactive New York, NY
Director of Network Operations
SmartMoney Interactive better known as WWW.SMARTMONEY.COM is a U.S. based company. The main product is a free website rich in financial content. With real and delayed quotes and streams of live news. Currently averaging 4 million hits a day and spawning syndication partners and software tools everyday.
I am currently managing a team of 12, being responsible for Internal Systems as well as the production site operations. Projects that I have handled include server consolidation and reorganization, migration to a redundant network core and planning for a second data center for load sharing and redundancy. Other projects in process are SAN, migration to Resonate load balancing, migration to Exchange for internal systems and test migration to Windows 2000 in production. Worked with third party and created in-house studios for live web streaming.
Smaller projects included expansion of office space, trade show network planning, help desk policies and procedures, corporate policies and procedures and implementing change control procedures.
1998 - 1999 Uproar Inc. New York, NY
MIS Manager
Uproar Ltd. better known as WWW.UPROAR.COM is a global Internet company. The main product is online game shows, such as Family Feud. Over 2.6 million registered users and 15 million hits per day.
During growth and expansion my position carried me through senior N.A. Systems Administrator, acting NA Network Operations Manager and Information Technology Director. Several projects included expanding server services from 7 NT servers to 42 NT servers, 5 Sun servers and expansion of core network devices. Increasing capacity for future growth. Structured IS department from three employees to a current staff of 10 with further expansion as growth permits. Planning and implementation of high traffic Internet site to handle over 20 million hits a day. Project plan for multiple data centers nationwide. Project Plan and implementation of disaster recovery procedures and a fault tolerant network. Implemented a help desk for the growing number of employees. This included acquiring 3 support technicians, creating procedures, implementing a help desk system and supporting over 100 employees. Creating purchasing procedures / standards and acquired equipment for expansion. Helpdesk procedures created to meet client expectations.
Performing system administration and managed consulting projects on over 40 NT servers, 5 Sun Solaris machines, several routers, load balancing equipment and backup equipment. Planning and Coordination on move into larger office space with minimal client downtime.
1995 - 1998 Magic Solutions International, Inc. Paramus, NJ
Senior Third Level Technical Support Analyst
Magic Solutions a leader in help desk technology developed a helpdesk database product running on Btrieve and SQL database engines. The product focus was mainly on NT and Novell, with the future moving toward UNIX server support in enterprise environments. Integration with IIS and Netscape Enterprise web servers using ISAPI and NSAPI was to create the web enabled client of the product.
My position entailed: Phone Support for premiere external clients on the Enterprise Edition of the help desk product. Troubleshooting and replication of client issues was the heart of my day. Tracing of SQL and TCP Port calls to examine incorrect or inappropriate SQL and TCP Port calls. Acting on these issues with QA and Development to resolve. Also worked with product management on future enhancements to product architecture. Creation of documentation and training material for in-house and clients to better explain product specific processes. Working with product engineers designed a flowchart explaining a number of product backend "calls" to other products. Additional responsibilities include, but were not limited to, administration of internal ACD call center system, creation and administration of a replication lab, enterprise environments were created and maintained with multiple NT domains, and multiple backup systems. The purpose of this lab was to replicate high-level client issues quicker and less expensive than an on-site visit. Webmaster of company product support web site and internal Technical Support Intranet site, provided site with up-to-date FAQ and technical documentation.
1994-1995 Private Consulting Staten Island, NY
Consulting
Phone and on-site support of home based PC's with application, operating system and peripheral configuration and problems. Training and assisting clients with the use of home application to automate common tasks and provide insight into small business projects. Provided network planning and integration to small businesses.
1994 Northwestern University Chicago, IL
PC Support Specialist
I was a service technician, educated on the entire Macintosh product line including all peripherals and printers. Service department was strong on Macintosh knowledge therefore I was the only PC support technician handling support, inventory and service on all PC's that were serviced at the center.
Education
Microsoft Corporation New York, NY
TechNet Training; Planning and Installation of Windows 2000
Help Desk Institute Paramus, NJ
Customer Service Skills for Help Desk Professionals Certification
DeVry Technical Institute Addison, IL
Bachelors Degree in Computer Science in Telecommunications Management
DeVry Technical Institute Woodbridge, NJ
Associates Degree in Computer Science in Telecommunications Management